Ace your flight attendant interview
How to answer the most common interview questions for flight attendant applicant
Congratulations on making it to the interview stage of the cabin crew recruitment process! Now is the time to showcase your skills, experience, and passion for the job. To help you prepare for your interview, we've compiled a list of the most common interview questions that cabin crew applicants may face, along with tips on how to answer them.
​
Tell me about yourself
​
This is often the first question asked in a cabin crew interview. Keep your answer concise and relevant to the job. Highlight your relevant experience and skills, and mention why you're interested in the role.
Example answer:
"I'm a customer-focused individual with a background in hospitality. I have experience working in a fast-paced environment and am passionate about delivering excellent customer service. I'm interested in the cabin crew role because it offers the opportunity to travel and work in a dynamic team environment."
​
Why do you want to be a cabin crew member?
​
Recruiters want to know why you're interested in the cabin crew role and what you can bring to the team. Show your enthusiasm for the job and mention any relevant skills or experience that make you a good fit for the role.
​
Example answer:
"I'm passionate about travel and working in a dynamic team environment. I have excellent communication and customer service skills, which I believe are essential for the cabin crew role. I'm excited about the opportunity to work for [Airline name] and contribute to its reputation for exceptional service."
​
How do you handle difficult passengers?
As a cabin crew member, you'll encounter difficult passengers from time to time. Recruiters want to know how you would handle such situations. Show your ability to stay calm under pressure and resolve conflicts effectively.
Example answer:
"I understand that dealing with difficult passengers is part of the job. I would remain calm and professional, listen to the passenger's concerns, and try to resolve the issue to the best of my ability. If necessary, I would seek assistance from my colleagues."
What are your strengths and weaknesses?
This question is a common one in any job interview. Focus on your strengths that are relevant to the job, and mention weaknesses that you're actively working to improve.
​
Example answer:
"My strengths include excellent communication and customer service skills, attention to detail, and the ability to work well in a team. As for weaknesses, I tend to be a bit of a perfectionist and can sometimes spend too much time on a task. However, I'm working on improving my time management skills to be more efficient
​
Can you give an example of a time when you provided excellent customer service?
​
This question is designed to assess your ability to provide exceptional service to customers. It's important to give a specific example and describe what you did to ensure the customer was satisfied.
​
Example answer:
"During my time working in the hospitality industry, I had a guest who was dissatisfied because their room was not ready on time. I listened to their concerns and offered to upgrade them so they can have access to their room. I also offered them a complimentary breakfast at our restaurant to make up for any inconvenience. The guest was extremely happy with the resolution and left a positive review of their experience."
